1. Order Cancellation

  • Before Shipment: You may cancel your order within 12 hours of placing it or before it is shipped, whichever is earlier. To cancel, please contact our support team at info@maatrabhumi.com.

  • After Shipment: Once the order is shipped, it cannot be cancelled. You may initiate a return after delivery as per our Return Policy.

2. Return & Replacement

  • Products are eligible for return or replacement only if:

    • They are damaged, defective, or incorrectly delivered.

    • The request is raised within 48 hours of delivery with valid proof (images/videos).

  • Returned items must be in original packaging, unused, and with all tags intact.

3. Refund Process

  • Once your return is approved and the product is received and inspected, the refund will be processed to your original payment method within 7-10 business days.

  • In case of Cash on Delivery (COD) orders, we will initiate the refund via bank transfer. You’ll be required to share your bank details.

4. Non-Refundable Items

The following items are non-returnable and non-refundable unless damaged or defective:

  • Perishable goods (e.g., food items)

  • Customized or made-to-order products

  • Items marked as “Final Sale” or “Non-Returnable”

5. Shipping Charges

  • Shipping charges (if any) are non-refundable.

  • If a replacement is requested for a defective item, we will bear the return shipping cost.

6. Contact Us

For cancellations, returns, or refunds, reach out to our customer care:

 📧 Email: care@maatrabhumi.com
 🕘 Hours: 10:00 am to 07:00 pm